ArcGIS Maps for Power BI is a powerful integration that allows Power BI users to create stunning map visualizations using the geographic information system (GIS) capabilities of ArcGIS.

However, users sometimes encounter the issue of ArcGIS Maps for Power BI not loading correctly.

In this blog post, I'll explore common reasons behind this problem and provide solutions to help you resolve it and get your maps up and running smoothly.

Check Your Internet Connection

Before diving into troubleshooting, make sure your internet connection is stable. ArcGIS Maps for Power BI relies on internet connectivity to fetch map data and provide mapping services. A slow or unstable internet connection can lead to map loading issues.

License and Permissions

Ensure that you have the necessary licenses and permissions to use ArcGIS Maps for Power BI. If you're using ArcGIS Online, verify that your account has sufficient privileges to access the required data and services.

ArcGIS Online Service Status

ArcGIS Online occasionally experiences service outages or maintenance periods. If ArcGIS Maps for Power BI is not loading, visit the ArcGIS Online Service Status page (https://status.arcgis.com/) to check if there are any ongoing issues that might be affecting map loading.

Browser Compatibility

Check if your web browser is compatible with ArcGIS Maps for Power BI. While Power BI generally supports multiple browsers, some features may work better in certain browsers. It's recommended to use the latest version of a compatible browser for the best experience.

ArcGIS Maps for Power BI Version

Ensure that you are using the latest version of ArcGIS Maps for Power BI. Updates and bug fixes are regularly released to improve performance and address known issues. You can check for updates in the Power BI Desktop application.

Clear Cache and Cookies

Browsers store cached data and cookies, which can sometimes interfere with the loading of web-based components, including maps. Clear your browser's cache and cookies and then try loading ArcGIS Maps for Power BI again.

Firewall and Security Settings

Firewall settings or security software on your computer may block the necessary connections to ArcGIS Online services. Ensure that your firewall and security settings allow access to ArcGIS Online resources.

Proxy Server Configuration

If your organization uses a proxy server to access the internet, ensure that the proxy settings are correctly configured to allow ArcGIS Maps for Power BI to connect to ArcGIS Online services.

Custom URLs

If your organization has customized URLs for ArcGIS Online or ArcGIS Enterprise, verify that you have configured the custom URLs correctly within Power BI to ensure proper connectivity.

Map Data

Check the data you're using in your map visualizations. Ensure that the location data is correctly formatted, and any geographic fields are recognized by ArcGIS Maps for Power BI.

Test in the Power BI Service

If you're encountering map loading issues in Power BI Desktop, try publishing your report to the Power BI Service and see if the maps load correctly there. This can help determine if the issue is specific to your desktop environment.

Conclusion

ArcGIS Maps for Power BI is a valuable tool for creating interactive and informative map visualizations.

When it's not loading as expected, it can be frustrating.

By following the troubleshooting steps outlined in this blog post, you can identify and resolve common issues that may be preventing the smooth loading of maps in your Power BI reports.

If you continue to face problems, consider reaching out to your organization's IT support or the Power BI community for further assistance.