Power BI's mobile view allows users to access and interact with their reports and dashboards on a variety of mobile devices, providing on-the-go access to critical business insights.

However, there can be instances where the mobile view is not working as expected.

In this blog post, I'll explore common issues related to Power BI mobile view and provide solutions to help you troubleshoot and resolve these problems.

Common Power BI Mobile View Issues and Solutions

1. Report Not Displaying Properly on Mobile Devices:

   • Solution: Ensure that your report is designed with mobile responsiveness in mind. Use the mobile layout view in Power BI Desktop to adjust the visuals and layout for smaller screens. Check if any visuals or elements are too large or complex for mobile devices and simplify them if necessary.

2. Reports Not Loading in the Power BI Mobile App:

   • Solution: Verify that you are using the official Power BI mobile app for your device's operating system (iOS, Android, or Windows). Make sure the app is up to date. Also, check if there are any network connectivity issues that might prevent the app from loading reports. Clearing the app cache or reinstalling it can sometimes resolve loading problems.

3. Interactive Elements Not Functioning:

   • Solution: Ensure that the interactive elements of your report, such as slicers and buttons, are configured correctly for mobile devices. Double-check interactions, actions, and tooltips to make sure they work as intended in mobile view. Some custom visuals and features might not be fully supported in mobile view, so test and adjust accordingly.

4. Reports Not Refreshing:

   • Solution: Check if your reports rely on live or scheduled data refresh. In the Power BI service, go to the dataset settings and ensure that data refresh is configured correctly. Verify that the data source connections are not experiencing any issues that might prevent updates.

5. Issues with Data Security:

   • Solution: If your report relies on Row-Level Security (RLS) or other security features, ensure that user permissions are correctly configured in the Power BI service. Users should have appropriate access to the data and reports on mobile devices as they do on the web.

6. Issues with Mobile Layouts:

   • Solution: In Power BI Desktop, make sure you have configured mobile layouts for your report pages. You can switch to mobile view by selecting "Phone layout" from the View tab. Ensure that visuals are appropriately sized and positioned for mobile devices within these layouts.

7. Authentication and Sign-In Problems:

   • Solution: If you encounter authentication or sign-in issues on the Power BI mobile app, double-check your credentials and ensure you have the necessary permissions to access the report or dashboard. If you're using Single Sign-On (SSO) or custom authentication methods, make sure they are correctly configured for mobile use.

8. Unsupported Features:

   • Solution: Some advanced features and custom visuals may not be fully supported in the Power BI mobile app. Check the Power BI documentation and release notes for mobile app limitations and ensure that your report doesn't rely on unsupported features.

Conclusion

Troubleshooting Power BI mobile view issues can be challenging, but with the right approach, you can ensure that your reports and dashboards are accessible and functional on mobile devices.

By following the solutions outlined in this blog post, you can address common problems and deliver a seamless mobile experience to your users, allowing them to access and interact with critical data wherever they are.